Refund policy
Return & Refund Policy
Each OHSOOL garment is produced on demand. Returns are accepted selectively to preserve material integrity and controlled production.
Eligibility
Returns are accepted within 14 days of delivery if all of the following conditions are met:
- Item is unworn, unwashed, and unused
- Original tags remain attached
- Item is returned in original condition
Items showing signs of wear, washing, alteration, or damage are not eligible for return.
Final Sale Items
Items marked Final Sale are not eligible for return or refund.
Refunds
Approved returns are refunded to the original payment method for the product price paid.
Original shipping fees (if any) are non-refundable.
Return Shipping
For standard returns, customers are responsible for return shipping costs.
If the item is defective or incorrect, OHSOOL will provide a prepaid return shipping label.
Exchanges
To maintain production integrity, we do not offer direct exchanges.
If a different size or color is needed, eligible items may be returned and a new order placed separately.
How to Start a Return
To request a return, contact:
Include your order number and reason for return. If approved, return instructions will be provided.
Defective or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery. We will resolve the issue promptly.